Privacy Policy – Milwin Game Pakistan Data Protection

1 Introduction

This Privacy Policy explains how Milwin Game ("the Platform," "we," "us," "our") collects, uses, stores and protects personal information relating to players and visitors ("you," "your"). It applies to all use of the Milwin Game website and mobile app.

We take your privacy seriously. Milwin Game is a platform designed for Pakistani players and we understand that trust is essential — particularly when real PKR transactions are involved. This policy is written in plain language so you can understand exactly what happens with your data without needing to read through dense legal text.

By using Milwin Game — whether you are browsing the site, creating an account, making a deposit or placing a bet on cricket, PSL or any other sport — you agree to the data practices described below. This Privacy Policy should be read alongside our Terms and Conditions.

2 Data We Collect

We collect personal data through several routes. The information we collect falls into the following categories:

We do not collect sensitive personal data such as biometric information, medical records or religious beliefs. All data collected is limited to what is genuinely necessary for platform operation.

3 How We Use Your Data

Milwin Game uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining and securing your player account.
• Transaction processing: Handling deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Platform operation: Delivering game content, processing bets and providing a functioning, reliable service.
• Identity verification: Confirming that players are who they say they are and are old enough to use the platform.
• Customer support: Responding to your questions, resolving disputes and addressing complaints.
• Security and fraud prevention: Detecting suspicious activity, preventing unauthorised access and protecting the integrity of the platform.
• Responsible gaming: Monitoring gaming patterns to support player wellbeing and enabling self-management tools.
• Marketing communications: Sending information about promotions, bonuses and new features — only where you have not opted out.
• Platform improvement: Analysing usage data to improve performance, fix issues and develop new features.

We process your data on the basis of contractual necessity (to deliver the service), legitimate interest (security and fraud prevention) and, where applicable, your consent (marketing communications).

4 Payment Data

All PKR transactions on Milwin Game are processed through secure, third-party payment processors. This includes JazzCash, Easypaisa, Raast, bank transfers and card payments.

• Milwin Game does not store your full payment credentials — such as card numbers or mobile wallet PINs — on its own servers.
• Payment processors receive only the minimum data necessary to complete your transaction.
• Transaction records — including amounts, dates and payment method types — are retained for accounting and dispute resolution purposes.
• If a withdrawal is flagged for additional verification, our support team may request supporting documentation. This is a standard security procedure.

5 Sharing Your Data

Milwin Game does not sell, rent or share your personal data with third parties for their own marketing purposes. Your information is shared only in the following limited circumstances:

• Payment processors: Data shared with JazzCash, Easypaisa, Raast and other payment partners is limited to what is needed to complete the transaction.
• Technology service providers: Companies that help us operate the platform — such as hosting providers, analytics tools and customer support software — may process data on our behalf under strict confidentiality obligations.
• Game providers: Some game content on Milwin Game is supplied by third-party providers. These providers may receive anonymised session data to operate their games correctly.
• Legal obligations: We may disclose personal data if required to do so by a valid legal process, court order or to protect the safety and security of the platform and its users.
• Business transfers: In the unlikely event of a merger, acquisition or asset sale, player data may form part of the transferred assets. You would be notified of any such change before it takes effect.

In all cases where data is shared with third parties, we require those parties to handle your information securely and in a manner consistent with this Privacy Policy.

6 Cookies & Tracking

Milwin Game uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit the site.

You can control cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use core platform features. For most players, the default browser settings are fine and do not require any changes.

7 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to meet our operational and legal obligations. Specific retention periods vary by data type:

• Account data: Retained for the duration of your account and for a defined period following account closure, to handle any post-closure queries or disputes.
• Transaction records: Financial records including deposits and withdrawals are retained for an extended period to meet standard accounting requirements.
• Identity verification documents: Retained for as long as required to meet verification obligations, then securely deleted.
• Support communications: Retained for a period sufficient to allow resolution of any related dispute or follow-up.
• Analytics and usage data: Typically retained in aggregated, anonymised form after a shorter rolling period.

When data is no longer needed and no retention obligation applies, it is securely deleted or anonymised so it can no longer be linked back to you.

8 Security Measures

Protecting your personal data is a priority at Milwin Game. We use a combination of technical and procedural safeguards to keep your information safe:

• SSL/TLS encryption on all data transmitted between your device and the Milwin Game platform.
• Secure, access-controlled server environments for data storage.
• Regular security reviews and monitoring for unusual access patterns or potential breaches.
• Strict internal access controls — staff can only access player data when it is necessary for their specific role.
• Two-factor authentication options for player accounts to add an extra layer of login security.

No system is completely immune to risk. If you suspect your account has been compromised, contact support immediately and change your password. We will act promptly to investigate and secure your account.

9 Minors

Milwin Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on the platform or provided personal data, please contact us immediately so we can investigate and take appropriate action.

Any account found to belong to a player under 18 will be closed and the data associated with it will be deleted, except where retention is required by law or to process a refund of any deposits made.

10 Your Rights

As a Milwin Game player, you have the following rights regarding your personal data:

• Access: You can request a copy of all personal data we hold about you. We will respond within a reasonable timeframe.
• Correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. You can update many details directly from within your account settings.
• Deletion: You can request deletion of your personal data. We will action this request subject to any legal or contractual retention obligations that apply.
• Restriction: You can ask us to restrict how we process your data in certain circumstances — for example, while a correction request is being reviewed.
• Objection: You can object to data processing based on legitimate interest, including direct marketing. We will stop processing for that purpose upon receipt of your objection.
• Withdrawal of consent: Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting your account.

To exercise any of these rights, contact the Milwin Game support team through your account. We will respond to all valid requests within a reasonable period. In some cases, we may need to verify your identity before processing a data rights request.

11 Policy Changes

Milwin Game may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer or applicable requirements. When material changes are made, we will notify registered players via a notice on the platform or through account communication.

The updated policy will take effect from the date shown at the top of the page. Continued use of Milwin Game after the effective date of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any update, you may request account closure before the changes take effect.

Minor clarifications or corrections that do not materially affect the substance of this policy may be made without prior notice.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right or need to report a privacy concern, you can reach the Milwin Game support team through the contact channel available in your account area after logging in.

For general platform questions, visit our FAQ page. For information about your rights as a player and our platform rules, see the Terms and Conditions. For guidance on managing your gaming habits, visit the Responsible Gaming page.